LoginShipping & Returns
Each MIRUQI piece is prepared with care before it reaches you.
Processing Time
Orders are typically dispatched within 2–5 business days, allowing us to ensure every detail meets our standards.
Delivery Timeline — India
- Metro cities: 3–5 business days
- Other regions: 5–8 business days
Delivery timelines are estimated from the date of dispatch.
Once your order is on its way, you will receive tracking details to follow its journey home.
During peak periods or circumstances beyond our control, delivery may take a little longer. Wherever possible, we will keep you informed of any significant delays.
Shipping
Complimentary shipping is available on all orders across India.
Cash on Delivery is currently unavailable.
Returns & Exchanges
We want your MIRUQI piece to arrive beautifully and fit just right. If something isn’t quite right, we’re here to help.
We accept requests for:
- Size exchanges
- Damaged or defective items
- Incorrect items received
Size Exchanges
Size exchanges are available for eligible pieces requested within 7 days of delivery, subject to stock availability.
Items must be:
- Unused and unwashed
- Unworn, aside from trying on for fit
- Returned with all original tags intact
- In their original packaging
If the requested size is unavailable, our team will get in touch with you to discuss the available options.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery. We may request a photograph or short video to help us assess the issue and arrange the appropriate resolution.
Where possible, we will arrange a replacement. If a suitable replacement is unavailable, a refund will be issued to the original payment method.
Items Not Eligible for Exchange
- Worn or washed garments
- Items without their original tags or packaging
- Sale or specially priced items
Please note that subtle variations in colour, weave or hand-finished details are a natural part of our materials and making process and are not considered defects.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible. Orders may be cancelled before dispatch. Once an order has been dispatched, it can no longer be cancelled.
Process
Simply write to us at support@miruqi.in or call us at +91 8792172790 with your order details.
Our team will carefully review your request and guide you through the next steps, including arranging a pickup where possible.
Refunds
Where a refund is applicable, it will be processed to the original payment method within 5–7 business days after approval.